An answering service built for roofers
AllCalls is an AI answering service for roofers. It qualifies storm damage and leak calls, and captures insurance-related enquiries.
A roofer's missed call is often worth more than most trades'. Storm damage and insurance-related work can run to thousands of pounds, and a homeowner dealing with a leaking roof after a storm will usually call the next number on the list if the first one doesn't answer. AllCalls picks up, so that call doesn't go to a competitor.
The calls roofers actually get
- Storm damage. After bad weather, call volume spikes and every caller wants reassurance someone's coming. The assistant takes the address, what's visibly damaged, and whether water is currently coming into the property, flagging it urgent based on your rules.
- A leak that's actively coming through. Different from a "we noticed a stain a while back" call. It asks enough to tell the difference and flags active water ingress as urgent if you've set it up that way.
- Insurance-related enquiries. Homeowners dealing with an insurer often want to know if you can provide a report or work with their claim. It takes down what they've told you and passes it on; it doesn't interpret or process the claim itself.
- Full re-roof and large repair quotes. These are high-value jobs that usually need a site visit. It captures the scope the caller describes and their contact details, rather than guessing at a price over the phone.
- Access and scaffolding questions. Existing customers checking on timings, access arrangements or when scaffolding will be removed. It takes a clear message referencing the job in question.
How urgency is handled
You set what counts as urgent for roofing work, whether that's active water ingress, storm damage, or a safety concern like loose or missing tiles. AllCalls applies your rules consistently and notifies you immediately by push and text when a call meets them, rather than leaving a high-value enquiry sitting in a queue until you're back at your desk.
If a call ever touches on a suspected gas leak, for example where roof work is near a flue or gas supply, the assistant tells the caller to leave the property and call the National Gas Emergency number, 0800 111 999, and 999 if anyone's in danger. That rule applies automatically on every account, across every trade.
What it won't do
It won't quote a repair or re-roof price, and it won't make promises about insurance claims. It takes what the caller tells you, checks it back with them, and gets it to you so the follow-up call is the one that actually secures the job.
Read Why roofers lose high-value jobs to a ringing phone for more on why this trade in particular loses more than a routine call-out when the phone goes unanswered.
See how AllCalls works, check pricing, or hear it for yourself. Back to all trades.
Frequently asked questions
Can it tell the difference between a small leak and storm damage?
It works from the urgency rules you set, such as flagging visible storm damage, a leak actively coming through a ceiling, or safety concerns like loose tiles as urgent. You decide where the line sits.
Will it give a price for a full re-roof or repair?
No. Roofing jobs usually need a site visit before a price is possible. AllCalls takes the details of the problem and the caller's contact information so you can follow up with an accurate quote.
Can it capture insurance claim details?
It can take down what the caller tells you, such as the nature of the damage and whether they're dealing with an insurer, and pass that on. It doesn't handle the claim itself.
Hear it for yourself
Call the demo line to hear the receptionist answer, ask questions and take a message.