An answering service built for heating and gas engineers
AllCalls is an AI answering service for heating and gas engineers. Gas leak calls get told to call 0800 111 999 and leave the property, every time.
No trade has a safety rule as clear-cut as gas. AllCalls handles that rule the same way on every single call, for every business, without exception: if a caller mentions smelling gas, it tells them to leave the property immediately and call the National Gas Emergency number, 0800 111 999, and to dial 999 if anyone is in danger. It then flags the call to you as urgent so you know straight away.
This is not a substitute for the emergency services or the Gas Emergency line. AllCalls tells the caller to contact them directly; it doesn't assess the leak, dispatch anyone, or make any judgement about how serious it is.
The calls heating and gas engineers actually get
- Suspected gas leaks. Handled with the safety rule above, every time, with no configuration needed.
- No heating or no hot water. The most common call, especially in winter. The assistant takes the address, what's happened (boiler showing an error code, pilot light out, no response at all) and a callback number, and lets the caller know someone will be in touch.
- Boiler breakdowns with an error code. It can note down what the caller reads out from the display, which saves you a step when you call back, without attempting to diagnose the fault itself.
- Annual servicing and Gas Safety Certificate bookings. Routine, not urgent. It takes down what's needed and a preferred time and passes it on for you to confirm.
- New boiler installation or replacement quotes. Higher-value work that needs a site visit. It captures what the caller's looking for and their contact details rather than pricing the job on the phone.
How urgency is handled
Beyond the fixed gas-leak safety rule, you set what else counts as urgent for your business, such as no heating during cold weather for a vulnerable customer, or a boiler that's leaking water rather than gas. AllCalls applies your rules on top of the fixed safety rule and notifies you immediately by push and text whenever either is met.
What it won't do
It won't diagnose a fault, give heating or gas safety advice beyond what you've explicitly approved, or quote an installation price. And it will never suggest that speaking to it is a substitute for calling the National Gas Emergency number or 999 in a genuine emergency.
Read Boiler breakdowns and gas safety: how an AI receptionist should handle them for the full detail on this safety rule and how it's applied.
See how AllCalls works, check pricing, or hear it for yourself. Back to all trades.
Frequently asked questions
What does it do if a caller says they can smell gas?
It tells them to leave the property straight away and call the National Gas Emergency number, 0800 111 999, and to dial 999 if anyone is in danger. It then flags the call to you as urgent. This applies to every account, on every call, and cannot be turned off.
Is the AI a substitute for the emergency services or the Gas Emergency line?
No. AllCalls tells callers to contact the National Gas Emergency number or 999 themselves. It doesn't dispatch anyone, assess a leak, or replace the emergency services in any way.
Can it book in annual services or Gas Safety Certificate visits?
It can take down what's needed and a preferred time, and pass that on for you or your booking system to confirm. It doesn't guarantee a slot on your behalf.
Will it give heating advice, like how to bleed a radiator?
Only if you've explicitly added that to your FAQ. Otherwise it takes a message rather than giving advice it hasn't been told to give.
Hear it for yourself
Call the demo line to hear the receptionist answer, ask questions and take a message.